The ACA was formed by a merge of Austel and the Spectrum Management Agency.  The ACA is run by a Board. Tony Shaw is head of that board.  There are two central offices, the Canberra one generally handles radiocommunications matters and Melbourne generally telecommunications matters.

Att: Mr Tony Shaw
Spectrum Manager
Australian Communications Authority
PO Box 78,
BELCONNEN ACT, 2616

(Fax: 02 6256 5353)

If you can be tactful, it may also be worth sending a copy to:

The Hon. RKR Alston,
Minister for Communications, Information Technology and the Arts
2nd Floor, 4 Treasury Place,
East Melbourne Vic 3002

(Fax: 03 9650 0220)
 

What standard of service can you expect?

                     You can expect professional, quality service, which is delivered in a prompt and responsive manner. Our
                     commitment to you is to provide you with:

                     A professional, quality service

                          We will treat you in a courteous, helpful way.
                          We will identify ourselves to you so you know with whom you are dealing.
                          We will listen and take account of your views.
                          We will give you useful, understandable and accurate advice and information.
                          We will be fair in our dealings with you.
                          We will treat confidential information appropriately and with respect.
                          We will give you reasons for our decisions.

                     A responsive service

                          We will acknowledge all written and electronic communications, including complaints about ACA
                          service, within 7 days. Responses will be provided within 28 days, but where this is not possible we will
                          keep you informed of progress.
                          We will respond to any telephone enquiry, including complaints, within 2 days.
                          We will provide access to radio frequencies within 14 days of complete application. For a small number
                          of more complex applications, this may take longer.
                          We will commence investigation of interference complaints within 2 days of receipt and keep you
                          informed of progress.

                     Access

                          We will provide flexibility in the way we provide service to take into account the special needs of the
                          community.
                          We will be flexible in our office hours to suit local customer requirements but in most cases we can be
                          contacted from 8:30am to 5:00pm, Monday to Friday.