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Certificate IV & Diploma in Frontline
Management
Frontline managers link the workforce with management
and as such are ideally positioned to influence the morale, output,
service excellence, and cost-effectiveness of their work group.
Frontline management is the course to help you lead others in the
workplace. Gain control of your work as you learn to manage the
budgets, scope of the organisation, and your workers. Inspire others
as you capitalise on change and innovation. Diploma of Frontline
Management is designed for those who aspire to achieve great results
in the workplace.
Diploma of Frontline Management is completed in fortnightly
meetings where the emphasis will be placed on learning and practicing
the eleven topics covered in the diploma. Workshops will use a comprehensive
case study to apply frontline management principles to real-life
situations.
- BSBFLM501B Manage personal work priorities and
professional development
- BSBFLM503B Manage effective workplace relationships
- BSBFLM514A Manage people
- BSBFLM513A Manage budgets and financial plans within
the work team
- BSBFLM505B Manage operational plan
- BSBFLM506B Manage workplace information systems
- BSBFLM507B Manage quality customer service
- BSBFLM509B Facilitate continuous improvement
- BSBFLM510B Facilitate and capitalise on change
and innovation
- BSBMGT505A Ensure a safe workplace
- BSBCMN416A Identify risk and apply risk management
processes
The structure of this course is based on the assumption
that front line management is not an entry level qualification and
that learners are likely to have existing training and qualifications.
The course provides information and activities that support self-directed
learning and assessment, therefore a high level of literacy and
comprehension will be required as well as significant work experience.
All assessment materials must be submitted typed, either in pdf
or Word format. Handwritten materials will not be accepted.
This course is designed to increase the professional’s
skills in areas pertinent to their employment and future employment
opportunities. A Statement of Attainment will be issued for each
unit completed.
This accredited training course follows the recommended
duration of 530 nominal hours.
Assessment will be based on 4 areas of competency.
- Theory questions: are designed to allow the candidate
to demonstrate underpinning knowledge.
- Portfolio of documentary evidence: a collection
of documents that the candidate produces in the course of everyday
work.
- Third party evidence reports: provides an overall
assessment from a supervisor or colleague who has already gained
competence in the area being assessed.
- Assessor interview summary: as part of the quality
assurance procedure, the Assessor will call the candidate to discuss
the assessment and ask questions specifically related to the evidence
submitted.
Each tool provides a different type of evidence which
alone is not sufficient to demonstrate competence, however together
provide a well-rounded picture of the candidate’s ability
to perform competently and confidently in the workplace to the level
set down in the National Business Services Competency Standards.
To enroll, please submit an enrolment form with a
20% deposit required two weeks prior to commencement of the course.
Payment plans can be arranged through the Academy of Career Training.
Fees paid through the payment plan will be $2750. Course places
are strictly limited.
Includes: Workshops, individual study materials, templates,
textbook and project support.
There are no additional materials required. Learning
guides and readings will be provided during the course for each
unit.
Recognition of Prior Learning is available and will
be documented in a Recognition Assessment Tool. Candidates will
be required to provide examples of evidence for all units and answer
a range of questions relating to the required skills and knowledge
for each unit of competency. Templates will be provided. Please
refer to student handbook for application for RPL.
Glen Halter, Dip FLM. Business Manager for the Academy.
Glen has keen business sense and is able to turn a business around
from making a loss to making a profit. Glen has been a consultant
to small business for 25 years. Kimberly Halter, MA in Education,
Dip FLM, Director of the Academy, 25 years experience in teaching,
motivating people, working with volunteers, and building teams to
get results.
All our courses carry the
"magic triangle" -
they are nationally recognised training!
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